Usage Guide
Scheduling a Conference Call
Schedule a conference call
through either this service website (www.mtnconferencecall.com)
or through the Interactive Voice Response (IVR) system.
Scheduling
a conference call through the website
Navigate
to the ‘schedule’
page.
Provide
all required information on your proposed conference call
Validate
information provided
Click
on ‘Schedule’ to book your session
You
will receive an e-mail notification, including all relevant conferenc
Scheduling
a conference call through the IVR System
Dial
+234 8039003000 from your phone – you will hear an announcement that you
have reached the MTN Conference Call service IVR.
Follow
the voice prompts and instructions
On
the successful scheduling of your session, the IVR system will read out your
session details - write down these log-in details to enable participation in,
and modification of your session.
Modifying/Cancelling a
Scheduled Conference Call
Modify or cancel a scheduled
conference call only through this service website (www.mtnconferencecall.com).
Modifying
a scheduled conference call
Navigate
to the ‘modify/cancel’ page
Provide
all required information (Session ID and Session Organiser PIN) on your scheduled conference call
Click
on ‘Retrieve’
to retrieve and display information on your scheduled conference call
Update
the scheduled conference call information as required
Validate
the updated information provided
Click
on ‘modify’ to update your session
You
will receive an e-mail notification, including all relevant updated conference
call details, confirming the successful update of your session.
Cancelling
a scheduled conference call
Navigate
to the ‘modify/cancel’ page
Provide
all required information (Session ID and Session Organiser PIN) on your scheduled conference call
Click
on ‘retrieve’
to retrieve and display information on your scheduled conference call
Click
on ‘cancel’
to cancel your booked session
Confirm
that you intend cancelling your scheduled session
Click
on ‘cancel’ to completely cancel your booked session
You
will receive an e-mail notification, confirming the successful cancellation of
your session.
Holding a Conference Call
Call
+234 8039003000 at the time scheduled for your conference call
Enter
the Session ID and Session PIN when prompted – this must have been
provided to you prior to you calling in, by your conference session organiser
Say
your name when prompted and you will join the conference call.
The
first person to arrive on the conference call will hear music. Each
caller’s name shall be announced as he/she joins the conference call.
